Food supplement. Not a medicine. Sold by Floranatureei, London, United Kingdom.

Privacy Policy

Last updated:

1. Introduction

Floranatureei ("we," "us," "our," or "Company") operates the CovaCore website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process information about you in connection with our website.

2. Information We Collect

Information You Provide Directly

When you place an order or contact us, we collect:

  • Full name
  • Phone number
  • Email address (if provided)
  • Delivery address
  • Any messages you send us

Information Collected Automatically

When you visit our website, we may collect:

  • IP address and device information
  • Pages visited and time spent
  • Referral source
  • Cookie identifiers

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your order
  • Contact you to confirm delivery
  • Respond to your enquiries
  • Comply with legal obligations
  • Improve our website and services
  • Prevent fraud and ensure security

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Royal Mail (for delivery purposes)
  • Payment processors (for card transactions)
  • Legal advisors (if required by law)

5. Data Protection & Security

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission is completely secure.

6. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies & Tracking

We use cookies to provide essential functionality and understand how you interact with our site. You can manage cookie preferences through our banner. We use Google Analytics and Google Ads conversion tracking (with Consent Mode v2).

8. Third-Party Services

Our website may contain links to third-party services (Google Maps, etc.). We are not responsible for their privacy practices. Please review their policies separately.

9. Data Retention

We retain your order information for 6 years for accounting and legal compliance. Contact and enquiry data is retained for 2 years unless you request deletion.

10. International Data Transfers

Your data is processed and stored in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

11. Contact Us

For privacy-related enquiries, contact us at:

Email: info@floranatureei.world
Address: 89 Charlotte Street, London, W1T 4QQ, United Kingdom

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website.